Anyone had this same experience? Eons ago, when I had AOL, I had a similar experience trying to cancel my account. Counting hold time, it took me about 45 minutes to cancel. Thank Christ for speaker phone. The company claims this was an isolated incident, but this is their tactic to keep people from cancelling. All their reps act this way, albeit most are a little less truculent.
In my case, I very patiently waited on hold for almost a half hour. While they were on speaker phone, I went and cooked dinner, or did something in the other room, I think. I then patiently kept saying no as they kept hounding me and trying to trick me into keeping the account. When it became apparent that I was going to say no to whatever the rep asked, she actually asked a question in such a manner that by saying no, I would be continuing my account on a trial basis.
Here's the link...the phone call is the first one on the page. There are some other interesting calls here, too.