I've recently being banned from a agency... not because i mistreated the lady, but because i've put a bad review on her on Merb (a review that was respectful by the way, other user confirmed the review was acccurate and just, the lady was even fired by the owner). I wont name the agency to avoid open war, but what the owner said was that she would have prefered me contacting her to give my complaint rather than discovering on this review site the review about her girl. For this, she asked me not to do business with her anymore. nb : the review disappear, my guess is that since she doesnt work for this agency, it was requested by the owner to have it removed)
So i gave some though about this. Maybe the owner would have given me some compensation for my bad experience and i would never had published. Maybe she would have taken mather into her hand and fire the lady (i was not the first one to critic). Maybe, but then whats the utility of this site ? Its a marketing ressource for agencies and SP or its a real critic site ? I dont know, its not the path i chosen. I went on giving my review online.
What would you do after a bad experience with a SP ? Try to arange something privatlly with the owner, or publish your experience on MERB. I used to own a restaurant and when somebody put a bad critic, i would try to improve, discuss with the employees if needed, but would not close my door to the client. On the contrary, i would re-invite the client and if the client would be ready to come back, i would try to impress next time.
I choose the publishing. If i go to a restaurant, i am not the type to complaint to the manager or the chef and menace of bad reviews if i dont have a rebate for next time.
What do you do ? Publish or discuss with owner ? And if owner give you a compensation, would you still come a publish a honest review ?