Another member recently asked what has changed over the years. Don't want this to be a complaint thread, but rather a starting point for discussion.
This is by no means comprehensive, but here are some observations:
1 - emergence of in call model around 2016, becoming predominant during and after covid. providers have 10-15 minutes between clients to freshen up and tidy the room
2 - out call providers driving themselves these days, whatever happened to the dedicated drivers? the providers had 20-30+ minutes between calls to catch their breath
3 - massive population growth, driven primarily by international migration gains. between July 2022 - July 2023 alone, Montreal population increased by about 90,000 (increased demand)
4 - agencies shortly thereafter adding blanket category bans for certain demographics
5 - lack of new talent, existing talent pool trending older and heavier
6 - poor service providers changing names and shuffling around the different agencies
7 - customers not only tolerating poor service but vocally defending it
8 - verbose, flowery reviews of little meaningful content
9 - increased provider viewership and participation on the board, leading to decrease in honest criticism and feedback from members (need to walk on eggshells)
10 - remember booking with Matt who recently retired, you'd get a thank you, my pleasure, you're welcome sir.
now, customer service is desperately refreshing a website every evening to secure an appointment in the assembly line
This is by no means comprehensive, but here are some observations:
1 - emergence of in call model around 2016, becoming predominant during and after covid. providers have 10-15 minutes between clients to freshen up and tidy the room
2 - out call providers driving themselves these days, whatever happened to the dedicated drivers? the providers had 20-30+ minutes between calls to catch their breath
3 - massive population growth, driven primarily by international migration gains. between July 2022 - July 2023 alone, Montreal population increased by about 90,000 (increased demand)
4 - agencies shortly thereafter adding blanket category bans for certain demographics
5 - lack of new talent, existing talent pool trending older and heavier
6 - poor service providers changing names and shuffling around the different agencies
7 - customers not only tolerating poor service but vocally defending it
8 - verbose, flowery reviews of little meaningful content
9 - increased provider viewership and participation on the board, leading to decrease in honest criticism and feedback from members (need to walk on eggshells)
10 - remember booking with Matt who recently retired, you'd get a thank you, my pleasure, you're welcome sir.
now, customer service is desperately refreshing a website every evening to secure an appointment in the assembly line