Hi guys 2015 update! Ok 2 years ago switched to Bell. Was good for a while then they basically tarted raising rates again, I am now paying 138 $ bucks to 25mbps internet, basic plus french theme pack for hockey, and long distance . this is gong upwards in teh last two years form 125$ to 134$ now 138$, ( by lowering my bundle discount). I think soon it may be time to go back to Videotron, whom I believe has their shitty double pay one month ahead bullshit!.
You have to call them, they change packages all the time, they won't call you themselves to say they have cheaper alternatives. I gave them a call a couple of months ago I was on the same package for 5 years and asked them to help me get a better price since their packages had changed, , always be polite. I told them the only thing I really needed was the internet that I really didn't need the phone because everybody calls my cell (not with bell) and with the internet these days (Netflix, Crackle, etc...) I really didn't really need TV, although I would rather keep everything because of the convenience, but if I was still going to pay that much money it wasn't worth it, after a bit of back and forth they transferred me to the "retainment" department and that's when they started reducing my bill.
If they start reducing your prices, they might give you 3 month or 6 month specials, tell them that's all fine and good but you want to know what the reduction will be on the ongoing rate, AND this is very important, have them e-mail you a confirmation with the details. Tell them you want to stay on the phone with them till you receive the e-mail.
Always be polite and respectful (this should be with anyone, especially people in customer service). Remember these guys don't own the company so they are more likely to help you out if you are genuinely polite. I know of somebody that was really rude to them and said he was going to cancel and demanded that they cut the prices and the person on the other line said, ok no problem sir we can cancel everything lol!