My current retired favorite service providers list is long because they understood the importance of excelling in their field. They took their job seriously and were committed to delivering high-quality service.
In contrast, many service providers today don't care as much about their job. They can easily switch platforms, change name or agencies if they have a bad reputation, which makes them less accountable.
The retired service providers focused on maintaining a good reputation and providing excellent service, while today's service providers are less concerned about these things.