RandyMan:
We weren't referring to Lolita in particular.....we were just referring to many excuses that we've heard over the years from other providers/agency operators.
As for Lolita, i've dealt with her only once and she came through big time. I applaud her for resolving the recent problems with her employees, which, by their unprofessionalism, made her agency to be looked upon negatively by her clients.
JaJ