Euphoria has an account they are more than welcome to chime in and explain their version.We don't even know if OP is legit and his story reel! So easy to create a new account and post fake story to discredit a competitor! Easy to know who was the booker that day and if the OP is legit or not!
This thread was opened on Saturday someone from Euphoria must have seen it by now.
Blaming a poster and questioning his legitimacy purely because he is reporting something negative about one of your favourite agencies is not the way to go and is not what this board should be about. If Euphoria disputes these claims and has a different version then you have a reason to be their white knight and most of us would support you.
People have bad days and make mistakes, these can be rectified or if untrue disclaimed so far Euphoria has done neither.
Everybody is free to report both negative and positive experiences both of which help us make choices.