In a number of threads I've read recently, the poster has complained about a website being confusing, difficult to navigate etc. Maybe the Merb community might give some pointers about what a good website would look like, include? Personally I like to see what specialities are available and to be able search for them. Also, having found the SP I'm interested in, can we have some indication of what shift she works so we can come back and book. ANd for establishments with different themed rooms, some way of booking a particular one. Just getting started...