Some regulars of XO were very rough and abusive with the girls. This was tolerated by the agency for whatever reasons. Also, a lot of the girls tolerated this because of the popularity of XO at the time and the amount of money they were making there. They tolerated this to the point where they would side with the agency if a customer pointed this out to them or to the agency. I know for a fact that some guys used the anonymous tip hotline of the police to file reports about XO after they were threatened, not in a an obvious but indirect yet still clear way. I mean, we're talking about the same people who regularly smashed the intercoms of apartment buildings that had rival agencies.