This thread and the responses have been very helpful!
But I have a question in relation to it..
What about calling someone back? Should there be a time limit on that, if they left a message but didn't give any specifics on okay times to call?
Same answer on the time limit. You should always respond back, regardless. Preferably within 24 hours. I think all of us are busy, and can understand if the SP can't respond within minutes (...like a booker should). But 24 hours - come on, everyone can do that. How many multi-day or week-long client excursions are you ladies on anyways??
I think you respond with the same medium. If someone calls and leaves a message, call back. If someone texts, text back. Generally, texts are more discreet, and I would err towards texts, especially if it's someone you haven't met before. Personally, I am text-only. Unless it's an emergency, I really don't want to be gabbing with you over the phone. The conversation, if overheard, just leads to awkward questions... Also, keep in mind, when a phone rings, and is unattended, the lock screen lights up with the caller ID. Very prominently. If you have met before and are familiar with one another, the caller ID on the phone may get the client into trouble or some embarrassment, with work colleagues or with the significant other. (Be smart naming your favorites in your Contacts, gents!
Then again, if you're cheating, you bad boy, you deserve to get caught! :lol:
)
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Maybe some people found me rude when I wanted to be cautious...
Interesting perspective. It's been equally enlightening for clients, I'm sure. I always thought (and still think for most part...) it's just the SP being rude and lazy. It didn't cross my mind that the SP was trying to be cautious and was thinking about my well being. Anyways, you should respond. You're running a business. Responding to customers is part and parcel.
Just like you ladies have a shitlist / blacklist, not responding will put you on the blacklist of a lot of hobbyists, I'm sure. For me, if no-response happens twice, I've crossed you off my list. Just a pet peeve for me. If this is something you really can't or don't want to handle, hire a secretary.
I'll caveat and agree with Merlot's point though - if a client is being clingy and pinging the SP too much, then you can ignore him. Better yet, tell him he's pinging you too much. Actually, being direct is better, or at least that's what I would prefer.