I would never believe to write this about Billy…but sometimes miracle happens!
Following a series of very bad encounters (duo with Joelle&Charlotte, duo with Riley& Kassandra…roughly it cost me 1000$) I decided to call Billy and tell this guy about my state of mind about the service quality provided.
How amazing it was, Billy paid me attention and was very open to my comments (first improvement! Open to listen). Then he told me that he’s not in a position to make any decision but he will report to “CHRIS the devil himself”(second improvement! Manage expectation properly). 2 days later , Billy sent me a message to keep me posted about his discussion with mister BOSS (Third improvement! Follow up and prompt responsiveness). Conclusion was: we apologize for the bad experiences you had, we do admit we are responsible and those encounters were not even close to our standards. In order to compensate the money spent you have 2 free calls with the girls of your choice. Believe it or not, I was quite in shock ! I first thought it was one of these devil’s jokes!
I wont go in further details but I actually had the pleasure to enjoy my 2 calls.
Billy has really improved his customer service skills and this guy is a man of his word (god damn rare these days!). Billy, Keep up the good job.
Give this guy a round of applause!!!!!!!! I hope other agencies will improve their customer service to that level. It's time to have some kind of a healthy competition.
Following a series of very bad encounters (duo with Joelle&Charlotte, duo with Riley& Kassandra…roughly it cost me 1000$) I decided to call Billy and tell this guy about my state of mind about the service quality provided.
How amazing it was, Billy paid me attention and was very open to my comments (first improvement! Open to listen). Then he told me that he’s not in a position to make any decision but he will report to “CHRIS the devil himself”(second improvement! Manage expectation properly). 2 days later , Billy sent me a message to keep me posted about his discussion with mister BOSS (Third improvement! Follow up and prompt responsiveness). Conclusion was: we apologize for the bad experiences you had, we do admit we are responsible and those encounters were not even close to our standards. In order to compensate the money spent you have 2 free calls with the girls of your choice. Believe it or not, I was quite in shock ! I first thought it was one of these devil’s jokes!
I wont go in further details but I actually had the pleasure to enjoy my 2 calls.
Billy has really improved his customer service skills and this guy is a man of his word (god damn rare these days!). Billy, Keep up the good job.
Give this guy a round of applause!!!!!!!! I hope other agencies will improve their customer service to that level. It's time to have some kind of a healthy competition.