The hygiene issue was pretty bad that a lot of sp wrote a paragraph on their website to highlight that a good hygiene open the door to good services and I’ve been some agency owners making post here about hygiene as well
A client who got limited service because he stinks can certainly write a bad review but we should look at the bigger pictures. An sp who generally has good reviews and one dirty guy wrote a bad review pretty much say it all.
This is a review board and we have the liberty to write comment as we please