How to say : I will never take you as customer to someone ??

[CLOUD 500]

I usually write back that I do not feel I am the right person for him...that way it takes the focus out of him,I do not reject him per se, I try to convey that he needs someone else ...

This is a good way to respond. It clearly gives sent the message loud and clear but in a diplomatic way.

 

[Lily from Montreal]

Thanks, I really hate confrontation loll , I am very good at "ignoring the elephant in the living room " if it can help avoid a fight loll