LOL- I went to Asurion and they examined the phone and told me there was no repairable issue. The screen protector was cracked, not the screen! I have to admit it looked cracked so me and AT&T rep were fooled. $29 deductible refunded. I am back at AT&T getting my $800 trade in and new phone!!!$800??? My screen isn’t cracked and scratch less (have a glass cover on screen and plastic cover all around) and my battery is 2 months old (100% battery health). can I send it to you to sell it? Seems the market is more hungry there.