It becomes a deciding factor in my decision to use a service or not, when I cannot speak to a customer service rep in either English or French, it is a liability to the brand name Bell and the reason they were dropped by so many Canadians.
At one point, Bell Canada provided so many jobs to Canadians that almost every family had a member working there, and then they started outsourcing, all are gone now, their name brand recognition, the high level of service they once provided and those Canadian jobs.
At one point, Bell Canada provided so many jobs to Canadians that almost every family had a member working there, and then they started outsourcing, all are gone now, their name brand recognition, the high level of service they once provided and those Canadian jobs.