VIDEOTRON vs BELL.

[gaby]

I live in Montréal and always been un fidèle de VIDEOTRON for all my services....home-.phone/cell/cable-tv/internet.... satisfied...and appreciate their service/customer.....BUT recently around me some moved to BELL....surtout à cause de l'internet et des prix/tarifs compétitifs.....
so je me pose des questions???......alors would like to read comments/comparaison/appréciation-satisfaction......thanks.

 

[gaby]

Oh...and i went with HELIX lately....and it's fine.

 

[Marsouin]

Je vais me couper les veines avant de retourner chez Bell.
Le problème avec Bell c'est d'être facturé ce qu'on t'avait promis...
Ils imposent probablement des quotas de vente à leurs agents ....faque des fois ils peuvent mentir pour atteindre leurs chiffres.
Y'a pas 3 mois j'ai appelé pour savoir quand l'Internet Fibre (pas Fibe..la vraie Fibre) serait dispo dans mon quartier, le représentant m'a menti en pleine face me disant que c'était dispo alors que leur site dit le contraire.

Le seul cas d'utilisation où Bell est avantageux s'est si tu 'upload' beaucoup alors là avec Internet Pure Fibe ça fait un grosse différence.

Conseil .. demande un devis par écrit, lis-le au complet pour être sûr que c'est bien ce que tu t'étais entendu et surtout jamais jamais jamais accepter paiement pré-autorisé ou sur ta carte de crédit ( tu peux tjrs canceller la carte si t'as des problèmes mais c'est chiant ).

 

[gaby]

Intéressant pour un 1er commentaire...merci....je comprends aussi que ces 2 compagnies offrent des tarifs garantis pour 2 ans....MAIS ne semblent pas les respecter...faut bien lire qu'elles se gardent le droit quand même de les modifier quand bon leur semble
et évidemment VIDEOTRON m'a fait le coup.........ce qui est aberrant...non?????
Perso quand j'ai pris HELIX il y a quelques mois le tarif était autour de 140,00/mois /garanti 2 ans et 2 mois après le tarif augmentait de 6,00.....les ai contacté pour me plaindre et m'ont dit ne pouvoir rien faire...MAIS en retour m'ont offert d'augmenter ma vitesse
internet.....ce que j'ai accepté bien sûr..MAIS quand même très frustrant.....

 

[hob12]

Intéressant pour un 1er commentaire...merci....je comprends aussi que ces 2 compagnies offrent des tarifs garantis pour 2 ans....MAIS ne semblent pas les respecter...faut bien lire qu'elles se gardent le droit quand même de les modifier quand bon leur semble
et évidemment VIDEOTRON m'a fait le coup.........ce qui est aberrant...non?????
Perso quand j'ai pris HELIX il y a quelques mois le tarif était autour de 140,00/mois /garanti 2 ans et 2 mois après le tarif augmentait de 6,00.....les ai contacté pour me plaindre et m'ont dit ne pouvoir rien faire...MAIS en retour m'ont offert d'augmenter ma vitesse
internet.....ce que j'ai accepté bien sûr..MAIS quand même très frustrant.....

What are you getting for 140 (146) a month?

I have unlimited 1G download for like 80.

I've never had videotron randomly raise their price during the contract's duration. It usually happens at the end of the contract and that's a cue to get another deal/contract or swap provider.

I mostly stay with videotron because I found their customer service to be way better. Had some issues with my internet connection last year and their technicians came back multiple times and tried a lot of different things before actually fixing the problem, which they did.

 

[TheJames101]

They're all overpriced. All crooks.

 

[gaby]

What are you getting for 140 (146) a month?

I have unlimited 1G download for like 80.

I've never had videotron randomly raise their price during the contract's duration. It usually happens at the end of the contract and that's a cue to get another deal/contract or swap provider.

I mostly stay with videotron because I found their customer service to be way better. Had some issues with my internet connection last year and their technicians came back multiple times and tried a lot of different things before actually fixing the problem, which they did.

146/month is only for using HELIX wich including cable/tv and internet....on the other bill/Vidéotron i pay house/phone plus my cell.... so each month i have 2 separate bills to pay with VIDEOTRON....a bit annoying..lollll

 

[gaby]

.that includes taxes.

 

[What's My Name]

I live in Montréal and always been un fidèle de VIDEOTRON for all my services....home-.phone/cell/cable-tv/internet.... satisfied...and appreciate their service/customer.....BUT recently around me some moved to BELL....surtout à cause de l'internet et des prix/tarifs compétitifs.....
so je me pose des questions???......alors would like to read comments/comparaison/appréciation-satisfaction......thanks.

STAY WITH VIDEOTRON!!!
Bell just causes headaches and are sending you the bill that is incorrect. Look outside you house you'll notice that there isa always a bell truck around, well in my area.
Videotron has great customer service.

 

[purplem]

Videotron has much better customer service. I trust Videotron more in every way. I dislike Bell. I don't trust Bell at all.

 

[Mandouke]

Neither.

 

[Rookie0022]

When my Bell internet contract came up, I called twice to negotiate a price, both times the agent was trying to sell me a different service. Afterwards I went to videotron and switched all my services to them. Better prices and customer has been MUCH better.

 

[Obvio-0bvio]

Ah, the battle between Bell and Vidéotron for cable and internet services. Bell, the big player with its extensive network coverage and fancy services. They'll make sure you pay a premium for their innovation and top-notch customer support. Just don't forget to read the fine print of their contract terms and conditions, it's like a thrilling novel! And then we have Vidéotron, the local hero with competitive pricing and a touch of charm. Sure, their coverage area is limited to Québec, but hey, who needs the rest of Canada anyway? And who needs all those fancy features and cutting-edge technology when you can have a good ol' reliable connection and a friendly customer service rep? So, take your pick between Bell's expensive extravaganza or Vidéotron's cozy Quebecois experience. It's like choosing between a luxury yacht and a cozy cabin in the woods. Have fun making your decision!

 

[Marsouin]

If you need the best internet money can buy then the only option in Quebec is Bell. They have 3gbit symmetrical (so both down and up) and moving towards 8gbit. Assuming you need it and have the gear to handle it at home, there is just no competition compared to Videotron which maxes out at 1gbit down and 50mbit up.

/agree Videotron has nothing that competes to Bell Pure Fibre ..but Pure Fiber is not available everywhere (it's not here because wires are not underground on my side of the street ). It would make a big difference for my off-home backups ..but then again I'd have to deal with Bell again..a scary prospect.

 

[hob12]

Why would you guys need more than 1G download though tbh.

 

[Joe Thighsman]

I would not subscribe to Bell if it was free. Terrible tech support and even worse customer service.

 

[qc_forever]

totally agree. Bell has a great network and products but their customer service is horrible. they send their call centers overseas and the reps are poorly trained and rush the calls. The worse is the billing, each time you call the rep answering the call has a different story.