First of all thank you guys for being so enthousiastic!
With a step back, my conclusion is: I got this really wrong! I'll try to take a more positive spin on this and at the same time I want to thank QOS for taking good care of my $$$$.
I'm guessing the agency is fully aware that Nikki does not provide a good service and they don t want to take any risk.They just saved me a couple hundred bucks that I can happily spend elsewhere.
QOS is a 'fly by night' operation. There are many other fish in the sea.
MM: thank you for displaying such good graces on this board. It is rare to read a mea culpa, and it is a refreshing change from entrenched positions, my own, included.