The guys who complain about having the last 10 minutes cut off should book another half hour so they don’t have to rush and have extra time. Problem solved. If it’s that important that it’s the basis for a bad review there is no reason not to book the extra half hour. Either you can take care of your business in 50 minutes or not. It’s totally a foreseeable issue.
In fact, BTO wrote a famous song about Taking Care of Business in the allotted time:
https://m.youtube.com/watch?v=NCIUf8eYPqA
This makes no sense. There is a verbal contract in place. One hour is meant to be one hour. If things get cut five minutes short that's understandable. One cannot reallt nitpick on that. On the other hand, I cannot picture 10mins removed being anything but malicious, callous, and a clear break of the "fantasy" many embrace. You demand the client simply pay more ro extend. What if they don't have anymore? What if they meticulous planned for a trip? What if ? You act like your solution is THE SOLUTION and don't think of the john's situation or anything else. Similarly, the guys who are staying over, like it's expect because they couldn't blow their load aren't thinkingbif the SP. Both parties should put a hit of onus on themselves. If and when either is clearly bettayed, they have every right to voice that. Sp should also be able to respond to those claims.