ArriveCAN app is a fascinating exploration into organizational management - especially concerning the public sector vs. the private sector.
The app cost the Federal government $54 million, when private sector app developers could do the job for under $250,000.
Elon Musk famously managed to cut the cost of orbital space launches down from $150 million, to $2 million.
Where does this efficiency arise? I fear too often people are overly contented with one sentence answers when very little is monocausal. There are profit incentives within the private sector, there is less patronage and conflicts of interest whereas in the public sector they do not earn profits, they simply steal peoples hard earned money by jacking up taxes or adding new ones to fund their expenses. Controlling cost means nothing to the public sector nor does success. But I think there is something else at play - credentials.
Canada has a minister of health with no background in health and a minister of finance with no background in finance. People get hired and promoted in the public sector based on their ability to articulate a paradigm rather than independent metrics of success. It is optics over substance.
The private sector operates according to independent metrics, and the public sector operates according to optics that gets votes. One of these typically leads to better results.
One last thing is about accountability. Like Thomas Sowell said -- It is hard to imagine a more stupid and more dangerous way of making decisions than by putting those decisions in the hands of people who pay no price for being wrong. Hence why it costed the Federal government $54 million to develop the ArriveCan app with absolutely no benefit in reducing covid but to control the public.