Hello Luna,
Recently I mentioned that I am not from here. This unique life experience allows me to divide important from unimportant things. Based on what I saw in the past and what I see now, trust me here in North America nobody should complain for nothing.
It's really up to you would you allow this to abuse you. When it's absolutely clear that it's not on your level to answer such a person and to accept his behavior as an insult, you just simply allow him to abuse you. Life is too short to allow yourself to be disappointed by people who simply couldn't be anyone else.
I understand where you're coming from, we are lucky in North America and privileged, but I don't think your experience is an excuse to be dismissive of people telling you they are getting harassed and degraded and insulted. Would you say the same thing if one of us was physically attacked? "Don't let him his punch in the face abuse you". Also are you telling clients not to complain on the endless threads about LL scams and complaints about SP's being 2 pounds heavier and one year older than her photos in person, or when someone is throwing a fit because a SP was sick and had to cancel?
100%- any response to messages like that dignify them - never feed the trolls just like you don't feed bears, otherwise they will be back for more
That however is the truth. That's why posting about it here doesn't get us any sympathy.
What is being shared here is the tip of the iceberg only. I was a victim of domestic violence & other things I won't mention before, we are not just complaining for nothing. From personal experience and the experiences of many people around me, violence escalates. It starts with small things like boundary pushing, harassment, then insults, etc. A lot of clients (and men outside this industry) who have committed serious violent crimes started with small things. One client who physically assaulted a colleague (literally punched her in the face) pushed boundaries with me when I saw him in person prior to this, and said messed up things about my physical appearance. He did the same and insulted other providers until he snapped and hit a provider. What's next? We're just trying to warn you and make you see something.