[Clients]
I want my current clients to feel special and valued. What can I do?
I want my current clients to feel special and valued. What can I do?
Ask us anything part 3
- Thread starter LC18
- Start date
Personally? I'd settle just for being nice and satisfying, leaving the chance for a return visit or ten. I don't need presents or something
For me it would be to remember or bring up discussions you had. Or mentioning that the other day for some reason you thought of him (e.g. he likes a singer and he/she is in town for a concert).
For my friends, I remember what they like and I will be able to relate to their likings when I see or hear something.
I’ve noticed that, I remember being with a man and I told him something he told me the last time we were together and he seemed very surprised. Are people under the impression that we don’t listen to them?
Then you get what it takes to make someone feel special and valued/cared
Sometimes I say things that I don't remember but somehow the person remember because it marked in their mind.
Fidelity card! After 10 sessions, get the 2nd hour at a discount price or a complimentary extra on the next one.
More seriously, if you have returning customers, you already doing something right. Do you know why they are coming back? Put your energy on what matters with the loyal clients you like.
most people don't listen or rarely pay attention, especially when they don't think they are going to see that person again. Most will forget the name of someone they meet randomly at a party or event because they don't expect to see them again, but will make a conscious effort to remember a coworker or client they meet the first time
Because they’re hoping I’ll bake them donuts and muffins
Actually one of the question I had although I think it really depends of the person, is to what extent do you remember your clients or their stories or information?
I would assume seeing them regularly helps the brain keep information.
A bit following up on the providers' referral question, did it happen that by giving a MERB handle you don't like the client's comment and refuse?
What I can say is that we don't see all the clients who contact us, sometimes we even decide to not repeat with a client who wants to see us for a second session, and the reasons why will remain unknown. Or she will tell you if she's inclined to, but that's up to the provider you are contacting.
Then it should be wiser to not insist if a client doesn't get feedback or is not able to get a meeting?
It's rarely good to insist, in general.Then it should be wiser to not insist if a client doesn't get feedback or is not able to get a meeting?
